The airport I work has been ranked as World's Best Airport for the fifth year straight in the under 5 million category, by the Airports Council International .
I don't know if this would be the kind of thing you are looking at, but perhaps it could be a step in the right direction. See if it helps, try looking up the Airports Council International maybe that will be of some help.
April 10, 2008
Airport Celebrates Ranking as “World’s Bestâ€
Halifax, N.S. – Everyone at Halifax Stanfield International Airport (HSIA) will gather today to celebrate the airport’s latest customer service achievement, at an event hosted by the Airport Authority.
HSIA has been ranked the world’s best airport for overall passenger satisfaction in the under five million passenger category for the fifth straight year, based on passenger surveys conducted for Airports Council International (ACI).
In all, HSIA earned three first-place rankings and one second place finish for 2007.
Halifax Stanfield ranked first in overall passenger satisfaction for airports worldwide with under five million passengers (HSIA welcomed a record 3,469,062 passengers in 2007); first in the best domestic airport worldwide category; and first once again in the Americas in the category of Airport People Awards. (This regional award recognizes those airports that have cultivated a strong customer service culture among their staff and business partners and have been rated by passengers as having the most courteous and helpful airport, airline and security staff. ) HSIA was second for overall satisfaction in the Americas. Dallas-Fort Worth, Texas was first.
In its six years of participating in this global airport ranking program, HSIA has earned a total of 19 awards – 12 first place, 5 second place and 2 third places.
“Everyone here at HSIA shares in this achievementâ€, says Tom Ruth President & CEO, Halifax International Airport Authority (HIAA). “We have a terrific group of people at our airport who work together to provide the best passenger experience possible. These awards are a tribute to the hard work, dedication and exceptional service commitment by the front-line staff from our many partners – airlines, retailers, and service providers – as well as our own HIAA employees and our wonderful volunteer hosts. Striving for superior customer service is important to us and our partners, and we are delighted to be recognized again for the efforts everyone at the airport makes to see this happen,†he says.
“We are also very grateful for the patience and understanding of all our guests as we continue to build and expand our terminal building, our parking lots and all of our services to meet the growing demandâ€, adds Ruth.
Ninety airports from around the world participated in the rigourous survey. They include such world-renowned airports as London Heathrow, Sydney (Australia), Amsterdam Schiphol, Beijing, and Denver, and Canadian airports including Vancouver, Edmonton, Ottawa, Montreal, and Toronto.
Halifax Robert L. Stanfield International Airport is Atlantic Canada’s gateway to the world. It is the region’s principal full-service airport providing passengers and cargo clients with access to markets across the country, the United States and Europe, and the only airport in Atlantic Canada to offer U.S. preclearance, and Canada Customs services on a 24 hour, seven day a week basis. The Airport welcomes almost 3.5 million passengers annually, and is an internationally recognized leader in customer service, having received first place awards in the global Airport Service Quality program for the past five years.