I had to travel from New York to Vilnius(VNO- Lithuania) via Frankfurt.
All I say - one of the worst airports. Big and Bad.
I've left a package on aircraft, no one REALLY tried to get a package from aircraft. Everyone was telling me: "how hard they were trying to help", but only "With Words"
Sent several e-mails to fundbuero@fraport.de and fundbuero.archiv@flughafen-frankfurt.de and frankfurt-lost-property@dlh.de without solution....
What did I understood, that they have a cleaning Co. @ airport that have rules above of customer service of airport.
In the future, will try to avoid flying via Frankfurt. I've told them, that Frankfurt Airport is way worse than Moscow's Domodedovo in soviet times.
Lufthansa isn't that bad, but should be 3 Star Airline @ Sky Trax....
Have taken a couiple flights with Finnair - a way, way better than Lufthansa....